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** Dec 2019, I received a marketing offer to purchase the upgrade license to Nitro Sign, which I immediately did. I responded to an ad on ******* that was misleading and now I lost out while a big company gets to make money for nothing. What about my protection as a disabled consumer on a fixed income who is out that money and has no product? And now, as I look here on BBB, I see even more reason to feel like I was scammed. I clearly have a charge on my PayPal and no account with SurfShark. That was supposed to be for a whole year of protection which I cannot use. What does that have to do with this situation, other that sounding like they are bragging about thinking they get away with keeping $99.99 while I have no SurfShark account. They seemed to proudly boast that they have the toughest refund policy law in the country.

The latest email is telling me that I had passed the 30 day refund policy and there is nothing they can do because SurfShark claims I deleted the account. Once PayPal contacted them, I began to get responses telling me that SurfShark would handle the issue directly, they assured me they would to "everything they could" to assist me. I also attempted to contact Cleverbridge, and at first did not get any response. I continued to see the charge in my PayPal account, so I contacted PayPal for assistance. I again tried to contact *********, but was unable to reach anyone for support. I did not, I was waiting for the refund as the instructions stated, and understood it may take some time. He said that I must have deleted the account. I did not get any follow up or reply for weeks, so I attempted to contact *********, I did get on representative in a chat to tell me that he could not find any record of my account. I followed the instructions and submitted my refund request by email as instructed. I immediately went to the information page to request a refund the very next day.

Cbi malwarebytes phone number software#

In the event that you have already paid for a renewal that you do not need and would like a refund, please get in touch with Malwarebytes Customer Support team and they’ll be happy to assist.įor more information about Malwarebytes Premium, or if you’d like to contact Malwarebytes support team for questions about the installation process, features, configuration, compatibility, or upgrade eligibility, please visit their website.I purchased a protection software called SurfShark, but upon trying it on my computer, I discovered it was not compatible with my system or devices.

Cbi malwarebytes phone number how to#

This FAQ article explains how to cancel your upcoming renewal. If you have already renewed a Malwarebytes license, do not need an additional license, and have received another reminder of an upcoming renewal, you should be able to safely cancel the upcoming renewal to avoid getting charged again.

The pricing of that was agreed upon during the initial sale will still be honored.

Anti-Malware or Anti-Exploit licenses can now be used to activate Malwarebytes Premium.

Please keep the following things in mind: These two products have since been merged into their new product titled Malwarebytes Premium. It used to be necessary to own a license for each to receive all of the offered benefits. In the past, Malwarebytes offered two different consumer products, Anti-Malware Premium and Anti-Exploit Premium.

If you have received more than one renewal notice for your Malwarebytes product, you likely purchased two of their different programs.